- GoldenArchCasino.com 2009 |
- Privacy Policy
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- Terms of use
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Important Reminders
If at any time you have used a credit card to fund your GoldenArchCasino account, and are requesting a payout, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used. If you have not already submitted this form and need a copy, click here.
Golden Arch Casino is a wholly owned subsidiary of Multiactive Holdings Limited, 33 Vasilissis Freiderikis Street, 1st Floor,, Nicosia, Cyprus, 1066. Our goal is to provide exclusive online casino entertainment. Please review the User Agreement last updated on 6 Feb, 2008. The site owns transaction security SSL from Equifax Secure Inc. Serial number 03F9 74.
Terms
- Website Terms of Use Agreement
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All materials contained or distributed in this website are either owned by or licensed to GoldenArchCasino.
GoldenArchCasino and licensors retain all rights to the Materials, including, but not limited to all odds, lines, content, images, copyright, trademark and other proprietary rights, however denominated.
Except for downloading one copy of the Materials on any single computer for your personal, non-commercial home use, you must not reproduce, prepare derivative works based upon, distribute, perform or display the Materials without first obtaining the written permission of GoldenArchCasino.
Materials must not be used in any unauthorized manner.
BY USING THE WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF THIS AGREEMENT.
- Online Gambling Terms and Conditions
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All financial transaction are processed by BMX ENTERTAINMENT Limited, 71C Georgio A, Office 3, Germasogeia, 4047 Limsassol, Cyprus.
All transactions are processed in high secured 128bit encryption.
All customer data will be treated confidential and will not be sold to others.
If you are totally dissatisfied with the service you have received, we will consider your case and refund your purchase, so long as your reason is valid.
It is recommended you may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting or calling. You must understand and accept that we are unable to provide you any legal advice or assurances.
After purchase, you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place.
All customer queries will be answered within two working days.
All orders will be effected immediately.
After purchase, the customer is able to play immediately.
- Cancellations
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If your card shows a double charge, or was charged by mistake or without your authorization, we will consider your case and if a valid case is presented, we will refund your purchase.
Please contact our Customer Support for further information about your transaction and about refunds and cancellation.
- Casino Policy
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The policies described herein represent all current policy and procedure with respect to playing of games, posting of cash, use of credit line, and withdrawal of funds. FIRST TIME CUSTOMER 100% MATCH
- 1. This offer is available only at the time you first post up money with GoldenArchCasino.com. It is a one-time offer and any money you post up after the first time is not eligible for the 100% match.
- 2. To qualify for this initial offer you must post up any amount between the minimum of $25 USD and the maximum of $100 USD. Different initial deposit limits may be available when using the GoldenArchCasino.com cashier page.
- 3. By accepting this offer (i.e. posting up cash and obtaining the 100% post up bonus) you are agreeing to all the terms and conditions herein. DESCRIPTION OF ACCOUNTS
Cash Account. This is money you have deposited to your account and money you have won when playing.
- Withdrawals
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The minimum amount of winnings that may be withdrawn is $200 USD. Funds deposited by a player cannot be combined with winnings of less than $200 in an effort to circumvent the $200 minimum amount. Funds deposited by a player may be withdrawn at any time after Golden Arch Casino.com has been able to verify that the funds are good.
The maximum amount of winnings that may be withdrawn in any 30 day period is $2900 USD.
Money in the cash account that is from a post up bonus or from any promotional or other bonus can be withdrawn once that amount of bonus has been played 40 times for slot play and 80 times for table games.
The bonus play requirement in item 6 above cannot be met by concurrently betting both sides of the game in Baccarat, Craps or Roulette, or by making any bet in any game that is designed to churn funds.
In addition to the First Time 100% bonus described in item 1 above and the subsequent deposit bonus described in item 18 below, Golden Arch Casino.com may run a special bonus promotion. Such special bonus promotion may be free bonus money or it may involve a deposit by the player of some of their funds, and as a result of that deposit an additional bonus (above and beyond the regular bonuses in items 1 and 18) is given to the player. The maximum amount of a player’s winnings that are obtained while playing with any bonus that can be withdrawn in any thirty-day period is $500. If a player’s winnings from a bonus exceed $500, additional amounts over and above $500 will be paid in $500 increments each 30 days after the first payment – as long as at such subsequent 30-day intervals, enough winnings remain in the player’s cash account to honor the withdrawal request.
Notwithstanding item 8 above, if a player has not deposited any of their own money into an account so that their winnings have come exclusively from bonus or “free” money provided by Golden Arch Casino.com, regardless of the amount of winnings, the maximum amount that can be withdrawn is $50.
After any withdrawal is made, a player is not eligible to make another withdrawal until they make at least one deposit into their Golden Arch Casino.com account.
Once a withdrawal request from item 9 above is honored, all winnings in excess of the amount paid are removed from the player’s account.
A request for withdrawal that meets all criteria herein will be honored within 10 to 14 days from the date of such request.
We process only one withdrawal request at a time per player. If you make multiple withdrawal requests, only the most recent withdrawal request will be considered and the 10 to 14 day time period will be counted as of the date of the most recent withdrawal request.
If you play winnings for which you have requested a withdrawal before the withdrawal has been processed and the winnings have been removed from your account, your withdrawal request becomes void. You must have the full amount of your withdrawal request available at the time the withdrawal is processed ( 10 to 14 days) and the winnings are removed from your account.
If at any time you have used a credit card to fund your Golden Arch Casino account, and are requesting a payout, you will be required to complete and fax a Credit Card Authorization Form and documentation for each card used. If you have not already submitted this form and need a copy, click here.
Withdrawals will be sent 10 business days after request is made.
- Order of Play - Use of Funds
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Any play of any game by you will result in the funds being used in the following order:
- * First you will play with any winnings and with cash you deposited.
- * Second you will play with any bonus money in the cash account.
If one or more of the 2 categories has a zero balance, that category will be skipped and you will play with the next category in order.
Progressive Jackpots will only pay out if you are playing with the real money that you deposited. A progressive jackpot will not pay out if you are playing with bonus money.
* 17. When you win any game, regardless of which category you are playing from, the winnings will first be applied to pay toward any balance owed on your credit line. If there is no balance owed on the credit line, the winnings will go into your cash account.
- Tournament Play
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Golden Arch Casino.com offers two types of tournaments: free tournaments and deposit tournaments. To be eligible to win a prize in a deposit tournament, a player must make a deposit into their GoldenArchCasino.com account during the hours the tournament is in progress and BEFORE they begin tournament play. If a player starts play in a deposit tournament before making a deposit they are not eligible to win a prize, regardless of any subsequent deposits. A deposit made before the time the tournament starts does not qualify a player to win a prize during a deposit tournament.
After a player has won a prize in a free tournament, they are not eligible to win a prize in another free tournament in a calendar month until they make a deposit into their Golden Arch Casino.com account during that calendar month.
- Player Eligibility
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To be eligible to be a player at GoldenArchCasino.com you must be at least 18 years of age. A player may have only one account. A player attempting to establish any additional accounts (including use of different names and/or addresses for those additional accounts) will be disqualified from further play at GoldenArchCasino.com from all accounts.
A maximum of two different players can register from the same physical address or virtual address or virtual device. Any additional registrations will cause disqualification of all accounts from that same physical address or virtual address or virtual device. A disqualification will include but not be limited to denial of player access to Golden Arch Casino.com games and voiding of any and all winnings from any and all such registrations or accounts.
- Grant of License
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GoldenArchCasino.com hereby grants the player a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino. GoldenArchCasino.com reserves the right to change this agreement from time to time. The player is responsible for consulting the Web site and/or the Help file on a regular basis for as long as the player elects to play at GoldenArchCasino.com. The player accepts and agrees to abide by both the terms and conditions of this agreement, as amended from time to time, and the rules of the casino games. GoldenArchCasino.com uses the best methods available today for the encryption of the user name and password information, and any other delicate information transferred to and from the client application and GoldenArchCasino.com servers, thus protecting the player and the casino against manipulation attempts by a third party.
- Player Representations & Warranties
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The player is at least 18 years of age or has reached the legal age of maturity in his/her jurisdiction, whichever age is greater.
GoldenArchCasino.com’s operation of a virtual casino is directed only towards players who, by the laws of their home jurisdiction, are not prohibited from using such software on the Internet. It is impossible for GoldenArchCasino.com to determine the state of the law in every jurisdiction around the world on an ongoing basis. Therefore the player accepts sole responsibility for determining the laws that may apply in his/her jurisdiction. The player is responsible for any consequences that may transpire as a result of his/her not determining the legality of use of this Internet software in his/her jurisdiction.
Commercial use of GoldenArchCasino.com is strictly forbidden. The player agrees to play only for private and non-professional purposes.
The player fully understands the rules of the games and the procedures involved use of this Internet software application.
The player will use this Internet software application only for his/her own private personal use, and not for the use of others.
The player is obligated to keep his/her private user name and password secret and confidential. Any use of the software application through the player’s user name is the sole responsibility of the player. The player will not allow any third party or person, including and without limitation any minor, to use his/her account to participate in the games in any way.
The player accepts all outcomes of game results as received in the client application from GoldenArchCasino.com’s game server. The player fully accepts and agrees that GoldenArchCasino.com’s random number generator software will determine the outcome of the games.
The player is fully aware of the fact that there is risk of losing money through the use of this software.
The source of funds used by the player to wager in this software application is legal.
The player hereby accepts that GoldenArchCasino.com reserves the right to limit and/or refuse the player’s wagers.
In the event of any dispute regarding a wager or winnings, the decision of GoldenArchCasino.com shall be final and binding.
The player is fully responsible for any taxes and fees applicable to winnings resulting from use of the software. If winnings are taxable in the player’s jurisdiction, the player is required to keep track of and report such winnings to the appropriate authorities.
GoldenArchCasino.com will withhold the amount of any bonus from player’s withdrawal of funds if the player has not met the terms and conditions of bonus withdrawal described in WITHDRAWALS, items 6 - 12 above. GoldenArchCasino.com reserves the right to refuse or rescind a bonus for any reason including, but not limited to, player abuse. In case of abuse, GoldenArchCasino.com reserves the right to close the player’s account and to prevent the player from accessing GoldenArchCasino.com in the future.
All player details contained in the registration information submitted to GoldenArchCasino.com are true and correct.
The player is allowed only one account. Winnings will only be paid to players having one account. If a player has more than one account, all winnings from all accounts will be void and all accounts will be closed. (See the Player Eligibility Section above for a full description of what constitutes a player having only one account.)
The player is fully aware that if a credit card (such as Mastercard or Visa) is used to deposit funds, that charge will immediately be posted to player’s credit card account and they will appear on their credit card bill.
If any of a player’s real money deposits to GoldenArchCasino.com or an entity authorized by GoldenArchCasino.com to accept such deposits are dishonored or reversed due to insufficient funds, ineligible account, chargeback, or any other reason, irrespective of the payment method, the casino has the absolute right to cancel any bonuses, credits, wins, or withdrawals.
By signing up as a GoldenArchCasino.com customer you agree to receive at least one of our email news letters / promo updates. If you do not want to continue receiving them you may unsubscribe at any time in real time by logging into our unsubscribe link at http://mailings.goldenarchgames.com/unsubscribe.php.
The software is protected under applicable copyright laws. Title, ownership and all intellectual property rights in the software remain with GoldenArchCasino.com including images, photographs, animations, video, audio, music and text that may be part of the software. Duplication, redistribution or publication of any of the content or part of the software is strictly prohibited. Title, ownership and all intellectual property rights in the name “GoldenArchCasino.com” remain with GoldenArchCasino.com as the case may be.
By installing and using this software, the player hereby agrees to have fully read and understood the above Terms and Conditions and agrees to be bound by them.
Privacy Policy
- Online Gambling Privacy Policy
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GoldenArchCasino.com strives to ensure that it provides an accountable and secure gaming and banking experience.
GoldenArchCasino.com respects the privacy of visitors to our site. Please read this Online Privacy Policy carefully so that you understand our privacy practices relating to information we gather through this Web site.
Our customers can be confident that in playing on this site your personal details and financial information are kept private and are not misused.
- GoldenArchCasino.com Security
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We are proud of our reputation for fair play and our technology ensures the secure transfer of funds. The information we collect from our visitors is stored in databases we control. Physical access to the servers on which we store visitor information is restricted. We use your credit card information only to bill you for the products and services you order from us. We don't share your credit card information with anyone, except as may be necessary to process your transactions. To protect the privacy of your credit card number and other ordering information, we encrypt this information for transit over the Internet using a Secure Sockets Layer ("SSL") connection. However, as effective as modern security practices are, no physical or electronic security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted over the Internet.
Most Web browsers allow use of an SSL connection. If your browser does not support use of an SSL connection, or if you prefer not to send your credit card number over the Internet, you can place your order by calling us toll free at 888-527-2995
For further information on how GoldenArchCasino.com uses, protects and stores information we receive from our site visitors and our customers please do not hesitate to contact our Technical team by sending an email to info@goldenarchcasino.com.
- GoldenArchCasino.com Privacy
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GoldenArchCasino.com respects your choice to play our games and works hard to ensure your total privacy. We guarantee that access to your account information is restricted to you by your unique user name and password. Your customer details are stored and managed under the strictest supervision.
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- The information gathered by GoldenArchCasino generally falls into two categories:
- • Information supplied by visitors to the site when they register or initiate transactions.
- • Tracking information gathered as visitors navigate through the site. Third-party providers, whose sites are featured on and accessed via our site, may gather information as well.
The information you provide us during a visit to GoldenArchCasino helps us to improve the quality and utility of our site. The more information you share with us, the better we can serve your needs.
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- When you purchase services, we may request the following types of information:
- • Name
- • Shipping and/or billing address
- • Credit card number or account number
- • Phone or fax number
- • Email address
- • Date of birth
- • Social Security Number
- • Driver's license number
We may need this information to process your order. If we have trouble processing your order, the contact information you provide is used to get in touch with you. We also use this contact information to provide you with updates regarding your account and/or our service. For credit card accounts, we may request a Social Security Number, the only purpose for which we'll use your Social Security Number is to confirm your identity when you inquire about or access your account.
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- Protecting the Privacy of Children
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GoldenArchCasinor.com does not market to children under the age of 18. Children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, and phone numbers) over the Internet, to us or to anyone else. If you're under 18, please wait until you are 18 and come back. That time you will be welcome.
- Email Addresses
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If you provide us your email address, from time to time we may send you emails about new products and services, or offers that we believe will interest you. Though we hope you'll find this information useful, if you do not wish to receive such email, please indicate, when you give us your email address, that you'd prefer not to receive such information or offers.
- Browser Level Information
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Our Web server automatically collects your IP address when you request pages from our server. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the Web pages you request) can be sent to you. We also collect information on the operating system you're running on your computer and the Web browser software you're using to access our site so we can optimize our site for the most popular operating systems and Web browsers. And, because we like to know how you found our site, we keep track of where you came from.
- Information Collected by Third Parties
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Our site includes links to other Web sites, and provides access to products and services offered by third parties, whose privacy policies we don't control. When you access another Web site or purchase products or services or conduct other transactions through our Web site, use of any information you provide is governed by the privacy policy of the operator of the site you're visiting or the provider of such products or services. The provider's privacy practices may differ from ours. If you can't find the privacy policy of any of our provider partners via a link either from the site's page or from the pages on which the products or services are offered, you should contact the provider directly for more information.
- Questions or Complaints
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If you have any questions about, or complaints that concern, this Online Privacy Policy, please call Customer Service at 888-527-2995. Our representatives will respond to your inquiries or help resolve any dispute concerning this Online Privacy Policy.
- Mobile Phone Numbers
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If you provide us your mobile phone number, from time to time we may send you sms messages about new products and services, or offers that we believe will interest you. Though we hope you'll find this information useful, if you do not wish to receive such sms notifications, please indicate, when you give us your mobile phone number, that you'd prefer not to receive such information or offers.